I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!
Solved! Go to Solution.
LG began to roll out an update to the default messaging in October to fix this issue.
Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 22.214.171.124?
Seriously! Do the Fido moderators on this forum not read it before responding to new complaints of the same ongoing issue? I'm dealing with the same problem on my LG G5 and Fido gives me the same instructions everyone else has received which HAS NOT solved the problem. This needs to be fixed ASAP.
Please advise us what is being done to restore the text service we are paying for. It is obviously a phone, network or server problem and not anything we are doing it can fix ourselves. Don't send me a PM so we can 'check things out'. I've been to the store and they acted like they didn't know it was an ongoing problem!
Welcome to the Community @Diane908
I can understand your frustration and we take the situation very seriously.
Which app are you using for your text messages?
Is it Hangout, Messages or a third party application?
Can you also confirm with us if the issue comes from specific numbers or all numbers?
I am not using a third party app, just the messaging one that came with the phone. All was fine until I got the LG G5.
I miss texts from numerous people using a variety of phones and providers. Of course, like everyone else, you don't know you've missed it until the sender calls to follow up why you haven't responded.
I looked into things for you
We received the information that a new update should start rolling out at the end of the month and it will address the SMS issue.
Hang in there, it shouldn't be much longer!
I'm having the exact same issue with an Asus ZenFone 3. I've tried Messages and third parties and the result is the same: several of my contacts with different phones models send me text messages and then ask me why I didn't reply. But from time to time, I do receive their messages.
Will the update work as well for me (it seemed to be quite LG G5 specific for now)?