LG G5 screen timeout issue

[Eddie1879]

Hi, I just got the LG G5 on Fido and I am having an issue with the screen timeout.

No matter how many minutes I set the screen timeout, it dims after about 10 seconds, then goes dark, and eventually locks. 

I currently have the screen set to stay on for 5 minutes. The screen locks 2 minutes after it shuts off. This was not a problem on my previous Android handset (ZTE Axon). 

Nonetheless the screen dims after only a few seconds. 

I can't tap the screen forever just to read the news or an email. 

Did anyone encounter this? Does anyone have a solution? 

Thanks

[FidoKenny]

Hey @Eddie1879

@Community: Anyone having the same issue?

[EFTC]

Hello all,

No my LG G5 does not do that.

You can try performing a firmware update. I am running Android 7 with security update 2017-Mar-30.  From what i can remember, the firmware that came with my phone has a ton of bugs in it.  Many of the issues were addressed on the 2017-Mar-30 security update.

I just checked with mine - Mine is set to screen turns off after 30 seconds.

0 seconds - timer start, finger off screen.

1 - 24 seconds screen on. 

25 seconds - screen dims.

30 seconds - screen turns off.

[Eddie1879]

Hi, 

If I understood correctly, then my phone does not have the same update as yours. Under software version the date of the latest security update is March 1, 2017.

I don't know where else to check for a software update. 

Any ideas? 

Thanks! 

[FidoNick]

Hey @Eddie1879!

Thanks for sharing

Did you get the phone in store, or through customer care?

You mentioned just getting the device, if you got it within the last 15 days and a software update or restore does not fix this, then it is possible there is a manufacturing defect.

You can pop into the same store you got it for an exchange, if we shipped it to you let us know and we can send you a PM to process an exchange!

[Eddie1879]

Hi, 

I got the phone after speaking with customer care. It was shipped out on November 6 and I received it on November 7. What should I do?

Thanks

[FidoNick]

Sending you a PM so we can take a look! 

See you there!

[Eddie1879 · Accepted solution]

Thank you for your help. 

Issue was resolved last week. It required me to factory reset the phone and readjust the screen timeout settings. Been working fine since then. 

[FidoClaudia]

Thanks for keeping everyone posted on what solved the issue, @Eddie1879