trying to change my sim card - message says "it seems my old sim number is not valid"

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I'm a Participant Level 2 KBD61
I'm a Participant Level 2

trying to change my sim card - message says "it seems my old sim number is not valid"

I have entered my 20 digit number form old sim card and the 20 digit number form he new one. same message.

 

 

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Re: trying to change my sim card - message says "it seems my old sim number is not valid"

Hey @KBD61

 

Welcome to the Community. Smiley 

 

Have you had the chance to test it out from a different browser? It's also important to check that there are no spaces before or after the actual SIM card number to avoid any errors. 

 



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Re: trying to change my sim card - message says "it seems my old sim number is not valid"

Hey @KBD61

 

Did using a different browser help? Let us know if this was sorted out Smiley



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I'm a Participant Level 2 KBD61
I'm a Participant Level 2

Re: trying to change my sim card - message says "it seems my old sim number is not valid"

Thanks, I did try that which did not work as it turned out to be human error - mine!

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Re: trying to change my sim card - message says "it seems my old sim number is not valid"

It happens to the best of us Tongue

 

Glad to hear it's working now!

 

 



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I'm a Participant Level 1 Edris
I'm a Participant Level 1

Re: trying to change my sim card - message says "it seems my old sim number is not valid"

I have the same problem, I tried it on multiple browers, multiple times!

It's still not working.

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Re: trying to change my sim card - message says "it seems my old sim number is not valid"

Hey @Edris!

 

Thanks for posting and welcome to the Community!

 

At what step do you get an error, and what does the error say?


Also, are you entering the 20 digit number that starts with 8930 without any spaces?

 

Let us know!

 

 



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