Delay on ringing

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Delay on ringing

I have a LG G6 phone and when i place a call it takes 10-12 seconds to ring out. When someone calls me it does the same to them just a dead line then starts ringing. Half the time it will then ring my phone and the other half it goes straight to voicemail. I have spoken to tech support 3 times and each time they say that they have to escalate it and then i dont get a call back. The strange thing is that it seems to only happen with one tower that i am connected to at work. When i leave work and connect to a different tower it works fine.
Anyone have any suggestions? I have searched other people having this problem and dont see anything on this subject.

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Re: Delay on ringing

Hello Steve81,

 

  Welcome to the community!

 

  Since it's only happening at that one location, is it possible the signal reaching your phone is reduced at that location? Does it happen both indoors and outdoors at that location? What is the signal strength your phone is receiving at that location? It might be more useful to determine in decibiles rather than how many bars bars (see here and here).

 

  Is your phone capable of voLTE? Depending on the band/frequency to which your phone connects to at that location, with the exception of band 12, the LTE bands/frequencies tend not to travel as far nor penetrate as well as the lower frequencies of '3G' (see graphic here). You might consider disabling LTE at that location to see if it improves your situation.

 

  Alternatively, if your phone isn't capable of voLTE, it will have to switch networks to make and receive calls. Phones will generally standby with the best data connection available. Usually, that means connecting to the LTE network. When the phone makes or receives a call, it will switch to the 2G or '3G' networks. If your phone is on the edge of coverage with band 12 (700MHz) at that location, it might take some additional time for your phone to switch to band 5 (850MHz) on the 2G or '3G' networks because of the relatively weaker signal.

 

  There are many factors which can influence cellular signal including your location relative to the cellular towers. You can get an idea of your area cellular towers here.

 

  Is your phone capable of Wifi-calling? If it is, and you have Wifi at work, it might provide a solution for your situation. 

 

Hope this helps 😀

 

Cheers

 


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Re: Delay on ringing

Hey @Steve81!

 

I'm so sorry to read that you didn't get a call back from our technical support team!

 

Let us know if Cawtau's suggestions helped you.

 

If not, we can send you a PM and look into this with you!



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Re: Delay on ringing

Signal strength is good. I have 95 db for signal strength. I tried turning the volte off but it did not correct the issue. I took a look at the tower map and there is a bell tower on site here at work. I figure i am connecting to that tower. 

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Re: Delay on ringing

Hello again,

 

  Thank you for the additional information. To which network is your phone connected when you have the 95 dBm? I understand you turned off voLTE, however, had you also disabled access to the LTE network? That is, setting your phone's network to 2G and '3G' only.

 


@Steve81 wrote:...I took a look at the tower map and there is a bell tower on site here at work. I figure i am connecting to that tower. 

  Does your phone show Fido-EXT and/or your phone show it's roaming? Connecting to the Bell tower would be considered extended coverage. If your phone doesn't show it's roaming or connected to Fido-EXT, then you're connected to the Fido/Rogers towers. You might consider trying to manually connect to the Bell tower (Fido-EXT) to see if that helps your situation. However, you might not be able to connect to that cellular tower if your phone receives signal from a Fido/Rogers tower. If you are able to connect to the Bell tower as Fido-EXT and it improves your situation, you should note that use on extended coverage is only meant on a temporary basis. The majority of your usage needs to be on the Fido/Rogers networks or else the service might get blocked.

 

Hope this helps 😀

 

Cheers

 

 


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Re: Delay on ringing

My phone does not say that i am on extended coverage but when i go in my network settings it says bell is the network i am on. Then when i leave my work location the phone switches from bell to the fido network it then rings instantly. 

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Re: Delay on ringing

I found this posted in this forum and it seems to be my exact problem as well. I do not see what the solution was. Is there anyway for the fido people to find out what the solution was that fixed there issue?

Here is the post location

https://forums.fido.ca/t5/Phones-and-Devices/Post-Dial-Delay-amp-Incoming-Call-Delay/td-p/39101

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Re: Delay on ringing

Hey @Steve81, thanks for the update! It does seem like you're on extended coverage since it connects to Bell while you are at work. 

 

Can you check if your work location is within Fido coverage?

 

If so, can you turn off automatic carrier selection and select Fido? This will force it to connect to the Fido network even when you're at work.

 

Try that and keep us posted on what happens. If the delay is not there when on the Fido network we'll know that it's related to extended coverage. 



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Re: Delay on ringing

Thank you for the suggestion. I am back at work on friday and i will try that and i will give an update on the outcome. 

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Re: Delay on ringing

I tried to connect directly to fidos network but my phone does not see any fido networks even though i am in the fido coverage map. I see bell and fido-ext. When i connect to fido-ext it says " unable to register on network" (i have 4 bars at this point). When i select automatically select network it connects me straight to the bell network. 

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