Not sure why, my cellular data stopped working mid way through the day. Can’t even access Fido app on wifi. Phone/hardware seem to be okay.
Is there a Fido Network connection? Or would this be a device specific. I’ve restarted and reset my phone.
I have access to a fresh 30GB of data as per my wireless data plan on my iPhone and have never had an issue in the almost 3 years of service with Fido as a customer all in all happy with everything .... however just recently and out of left field my wireless 3G data coverage stopped working and I cannot find anything to explain the reasoning within my Fido Account Profile ... I have searched all over for a reason but no "Notice, Reason, Issue" has been found.... I have reset my network setting as per Fido Online Chat with a computer system said ..... I have also restarted my phone... I dont understand .... does anyone have any idea what could be the cause and how to fix everything in my account is paid and up to date.... please help.
Hey there @BryceFleck_ST !
Welcome to the Community
This seems a bit unusual though we'd like to ask you a few questions, in order to better assist you.
Let us know!
Hey @tan178! Philippe here. Welcome to the community.
In order to help you, we'll need to ask you a few questions to determine what the problem is
Can you tell us what kind of phone you're using along with the OS version of that phone please?
Can you also tell us how often this happens?
Do restarting the phone do anything or is removing the SIM card needed to get the data back?
I am having the same issue on Iphone X
All receptions, data services was down for the entire day and now phone calls and text messeges are in service. Although i get full LTE bars,
i have no interenet connection. Only wifi works. No error reports except for that there is not internet.
I have also reset my network serivces but still no luck!
I moved your post here as it deals with a similar topic.
That's definitely odd, but can be caused by a few things.
First things first, have you tried to restart your phone to see if that changes anything? It's also important to be sure that data is active in the phone settings.
That said, data can also be suspended if there's unpaid balance on the account so we suggest checking that too.
If that doesn't help, please contact us.
Welcome to the Fido Community!
I've moved your post in this thread as it deals with the same topic.
That said, data should work fine if there's no block on your account and the account is up to date with payments.
Did you restart your device to see if that helps?
Otherwise, we'd need to take a closer look at your account. You can always contact us so we can better assist you.
Hi I have the same problem 5 hs ago, iPhone 8 plus, just says "searching" but doesn't work!!
I turned off several times, restarted it, extracted the simcard, I also went to Fido to check if there is something wrong with FIDO but they say "nothing wrong whit Fido"
I don't know what can I do!