Iphone 7 Data network not working

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I'm a Participant Level 2 Codytrew
I'm a Participant Level 2

Iphone 7 Data network not working

Around midday yesterday the data network on my Fido Iphone 7 stopped working. I restarted my phone, removed my sim, reset my network and every other trick short of factory resetting my phone. The LTE or 3G symbols are still displayed but no data service works. Non Imessage texting and calling still works. 

 

How should I proceed to resolve this issueunnamed.jpg

Accepted Solution

Re: Iphone 7 Data network not working

Hey there @FidoSaad 
My issue was resolved by the customer care employee named Shelly! Big Thanks to her.
The issue was that my phone was bought and used in other countries. So the respective network profiles stayed in the phone and clashed with Fido's APN.
Simply Deleting the other profiles got my Data up and running!

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Moderator
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Re: Iphone 7 Data network not working

Hey @Codytrew


This doesn't look right. 

This is happening indoors and outdoors as well?



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I'm a Participant Level 2 Codytrew
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Re: Iphone 7 Data network not working

Indoors, outdoors. Everywhere. 

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Former Moderator FidoGabrielle
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Re: Iphone 7 Data network not working

Sending a PM your way @Codytrew



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I'm a Participant Level 2 Asim75
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Re: Iphone 7 Data network not working

iPhone 7
Same issues here!
Hoping for a notification on the solution.

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Re: Iphone 7 Data network not working

Hey there @Asim75

 

Welcome to the community Smiley

 

Just to confirm, are you only experiencing a disruption with your mobile data or are other services impacted? Are you able to text and call as usual?

 

Also, what are the troubleshooting steps completed on your end? Have you tried:

 

  • Making sure that your device has the latest IOS update
  • Restarting your phone
  • Resetting your network settings (this will erase all saved Wi-Fi passwords)
  • Updating your carrier settings as seen here

If you're still unable to access your mobile data after completing these steps, you can reach out to us at these channels so we can take a closer look as well.



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I'm a Participant Level 2 Asim75
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Solution

Re: Iphone 7 Data network not working

Hey there @FidoSaad 
My issue was resolved by the customer care employee named Shelly! Big Thanks to her.
The issue was that my phone was bought and used in other countries. So the respective network profiles stayed in the phone and clashed with Fido's APN.
Simply Deleting the other profiles got my Data up and running!

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Re: Iphone 7 Data network not working

Hey @Asim75

 

I'm super glad to hear that it works now, thank you for the update! Very_Happy 

 

 



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I'm a Participant Level 1 zfah
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Re: Iphone 7 Data network not working

This problem was driving me crazy and despite trying to get help from customer service on the phone and in the store, no one seemed to be able to resolve the issue. Just looked up the solution and finally able to use my internet again! Thank you!

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