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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 209455 Views
  • 63 replies
  • 22 likes

SMS/mms are slow

Why is sending sms and mms very slow sending and I don’t receive all messages in my Samsung galaxy s7? I’ve tried texting my own number and never received it.  I have also reset my device twice and it never did anything either. 

Mgleboff by • I'm a participant level 3
  • 8527 Views
  • 10 replies
  • 0 likes

Old SIM card is invalid, switch SIM card

Hello guys,   Fido just delivered a new iPhone with a new SIM card to me. I want to switch from my old SIM card to the new one. I tried it so many times online in My Account but it keeps telling me that "your old SIM card is invalid". Can anyone help...

Huawei by • I'm a participant level 1
  • 10259 Views
  • 13 replies
  • 0 likes

KeyONE security update

I am curious if there is a trick to get the BlackBerry KeyONE to update on the FIDO network? Rogers is showing they had a June security patch update, but my unlocked purchased from BlackBerry is still sitting on February's security patch even after t...

JoshB1980-06 by • I'm a participant level 2
  • 3332 Views
  • 5 replies
  • 0 likes

Resolved! New iPhone 8 + medium plan = no LTE

Just like subject says, I upgraded from an SE that hasn’t seen LTE anywhere in Vancouver (I live at 49 & Cambie and work downtown) for 4 months now. just upgraded to iPhone 8 and am still seeing no LTE anywhere in Vancouver. And As a Pokémon Go Addic...

Yarac by • I'm a participant level 2
  • 3093 Views
  • 2 replies
  • 0 likes

Resolved! Tablet unlock code

I bought Tablet last month on two year contract from FIDO. That tablet is locked with FIDO network. When I try to put another company Sim it is asking me for network unlock code. Is as per CRTC all equipment bought from cell providers are not unlocke...

mail2rst by • I'm a participant level 3
  • 5911 Views
  • 6 replies
  • 0 likes
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