Data not working

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I'm a Participant Level 1 Bhavanm
I'm a Participant Level 1

Data not working

Not sure why, my cellular data stopped working mid way through the day. Canโ€™t even access Fido app on wifi. Phone/hardware seem to be okay. 

Is there a Fido Network connection? Or would this be a device specific. Iโ€™ve restarted and reset my phone. 

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Moderator
Moderator

Re: Data not working

Hey @Bhavanm and thanks for reaching out.

 

We didn't receive any alert on our end concerning this.

 

What phone model are you using?

Did you try to restart it to see if you can get a better result?

At the same time, are you getting any error message when you try to use data?



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Former Moderator FidoMegan
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Re: Data not working

Hey @Bhavanm

 

Is everything working now? Let us know. Smiley



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I'm a Participant Level 2 alejandrarey
I'm a Participant Level 2

Re: Data not working

Hi I have the same problem 5 hs ago, iPhone 8 plus, just says "searching" but doesn't work!!
I turned off several times, restarted it, extracted the simcard, I also went to Fido to check if there is something wrong with FIDO but they say "nothing wrong whit Fido"
I don't know what can I do!

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Former Moderator FidoJo
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Re: Data not working

Hey @alejandrarey

 

Welcome to the community๐Ÿ™‚

 

Thanks for the info provided!

 

Are you still having the issue? Are you getting an error message when you try to use Data? 

 



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I'm a Participant Level 2 alejandrarey
I'm a Participant Level 2

Re: Data not workingI

Yes!! I can't use data, I don't get error message, I don't get any message!!

 

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Former Moderator FidoJo
Former Moderator

Re: Data not workingI

Ah no๐Ÿ™

 

We'll have to take a closer look at the details with you @alejandrarey

 

You can contact us here or I can send you a PM directly. 

 

Let me know what suits you best!



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I'm a Participant Level 1 smigiel
I'm a Participant Level 1

Re: Data not workingI

I am trying to use my data, I am not over or anything. It will not load it is asking me for WIFI. How do I unblock the data?

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Moderator
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Re: Data not workingI

Hey @smigiel,

 

Welcome to the Fido Community!

 

I've moved your post in this thread as it deals with the same topic.

 

That said, data should work fine if there's no block on your account and the account is up to date with payments.

 

Did you restart your device to see if that helps?

 

Otherwise, we'd need to take a closer look at your account. You can always contact us or alternatively, we can send you a private message here. Let me know what you prefer.



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I'm a Participant Level 1 Ronalie16
I'm a Participant Level 1

Re: Data not working

Same thing happens to me. My mobile data is not working. I already restarted my phone and I still have a remaining data.

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