Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019
Log into the current IP Relay system using your existing credentials and do the following:
Go to the Profile
Make sure that you’ve set up a Security Question and Answer ; these fields should not be blank. You’ll need this information to reset your password the first time you use the new platform.
Verify that your email address is correct and make sure that you have access to this email account so you can receive the password reset email.
Review and confirm your home address. It is very important that this information is accurate. Should you ever find yourself in an emergency situation where you have to use IPR to call for help, this is the address that the agent will give to first respondents if you’re unable to answer.
How to access the IP Relay service after the upgrade?
You should access the service using the new IP relay URLs, but with the same access number as before. Voice to IP callers can also continue to reach you using the same number as usual (1-855-801-5862).