Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019
Log into the current IP Relay system using your existing credentials and do the following:
How to access the IP Relay service after the upgrade?
You should access the service using the new IP relay URLs, but with the same access number as before. Voice to IP callers can also continue to reach you using the same number as usual (1-855-801-5862).
Steps you’ll need to take after December 9, 2019
As previously mentioned, the first time you log into the new platform, you’ll have to change your password. To do this, follow these instructions:
1. On the Welcome to IP Relay screen, enter your access number and leave the Password field blank, then click Log on. You’ll see a password reset screen.