The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles.
First off, it’s important to understand the light patterns on the modem. These indicators will help you determine the issue. The key indicators are the first four: Power, US, DS and Online.
When powering on, the modem goes through this cycle:
Once the five steps are completed, your internet is up and running. If your modem stays on one of these steps for more than 3 minutes, something’s not going as planned.
Here are different measures you can take depending on which step the cycle was interrupted:
If your modem stops on Step 1:
Try connecting the modem to a different power outlet. If this fails, make sure that you are using the power cable that was provided with the modem. If that doesn’t work, you will need to get in touch with our technical support team. You can chat with them here or call them at 1-888-259-3436.
If your modem stops on Step 2, 3, or 4:
If this is the first time you install the modem:
If these steps don’t resolve the issue, we recommend that you get in touch with our Technical support team.
If this is not the first-time installation:
If you are still unable to connect to the internet after following these steps, you’ll need to contact our technical support.