There are several different methods available to refill your prepaid account with a voucher:
FROM MY ACCOUNT ON FIDO.CA
Click here
- Log in to My Account.
- From the Overview section, click Refill Now.
- Click on Redeem Voucher and enter the voucher number.
FROM YOUR FIDO PHONE
Click here
- Call 611 or *868 free of charge and follow the refill instructions.
- Call *114* <14-digit voucher secret number> # and press the Call key (ex: *114*99999999999999#). This refill method does not work on Window phones.
NOTE: If you’re unable to refill your account by dialing *114*, below are the possible system messages you’ll get and what they mean:
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Message Number
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Message
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UN601
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We're sorry, we did not receive your request. Please try again
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UN602
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We're sorry, our systems are currently unavailable. Please try again later.
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UN603
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The voucher number you have entered is invalid. Please verify the voucher number and try again.
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UN604
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The voucher number you have entered has already been used. Please verify the voucher number and try again.
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UN605
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Your refill was not completed because your balance has reached the maximum amount allowed. Please call customer service by dialing 611 free of charge.
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UN606
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The voucher number you have entered is invalid. Please verify the voucher number and try again.
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UN620
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Your $XX refill was successful. Your balance is now $TOTALBALANCE.
|
FROM ANY PHONE OTHER THAN YOUR FIDO PHONE
Click here
Call 1-888-482-3436 (airtime and long distance rates may apply) and follow the prompts.
WHAT IS THE VALIDITY PERIOD OF A VOUCHER? LOOK NO FURTHER:
- $10 - valid for 30 days
- $20 - valid for 30 days
- $30 - valid for 30 days
- $50 - valid for 60 days
- $100 - valid for 365 days
WANT TO CHECK YOUR PREPAID BALANCE AND THE VALIDITY PERIOD?
Dial *225 on your Fido phone.
There you have it! If you have any questions, feel free to ask the Community.
