Voucher refills - Everything you need to know

Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher:

 

FROM FIDO.CA

Click here

Go to www.fido.ca/prepaid and use the Quick Refill section.

FROM MY ACCOUNT ON FIDO.CA

Click here
  1. Log in to My Account.
  2. From the Overview section, click Refill Now.
  3. Click on Redeem Voucher and enter the voucher number.

FROM YOUR FIDO PHONE

Click here
  1. Call 611 or *868 free of charge and follow the refill instructions.
  2. Call *114* <14-digit voucher secret number> # and press the Call key (ex: *114*99999999999999#). This refill method does not work on Window phones.

NOTE: If you’re unable to refill your account by dialing *114*, below are the possible system messages you’ll get and what they mean:

Message Number

Message

UN601 

We're sorry, we did not receive your request.  Please try again

UN602 

We're sorry, our systems are currently unavailable.  Please try again later.   

UN603

The voucher number you have entered is invalid.  Please verify the voucher number and try again.   

UN604 

The voucher number you have entered has already been used.  Please verify the voucher number and try again.

UN605

Your refill was not completed because your balance has reached the maximum amount allowed. Please call customer service by dialing 611 free of charge.

UN606

The voucher number you have entered is invalid.  Please verify the voucher number and try again.

UN620

Your $XX refill was successful. Your balance is now $TOTALBALANCE.

FROM ANY PHONE OTHER THAN YOUR FIDO PHONE

Click here

Call 1-888-482-3436 (airtime and long distance rates may apply) and follow the prompts.

WHAT IS THE VALIDITY PERIOD OF A VOUCHER? LOOK NO FURTHER:

  • $10 - valid for 30 days
  • $20 - valid for 30 days
  • $30 - valid for 30 days
  • $50 - valid for 60 days
  • $100 - valid for 365 days

 

WANT TO CHECK YOUR PREPAID BALANCE AND THE VALIDITY PERIOD?

            Enter *225 on your Fido phone.

 

There you have it! If you have any questions, feel free to ask the Community.

 

 

 

Contributors
Started ‎02-06-2018 by
Modified ‎02-06-2018 by