Hey @DapperOfTheDead!
We are aware of the delayed with the visual voicemail notification delays and our teams are working diligently to resolve this. Are you also having some trouble with the greeting?
Hi @DrapperOfTheDead
Do you have the value pack in your services at $7/month or do you have the basic voicemail feature that comes with your plan?
You might want to take a look at this thread see if that helps you.
Thanks for sharing @jamief1
We certainly want all our customers to have a positive experience and full access to their services.
With that said, while the voicemail service is provided by us, the Visual Voicemail is an Apple feature. Others have also experience similar behavior with that feature and hopefully this will be addressed in the next update.
Hope this helps!
Hey @Rob76,
That's definitely odd, you should be able to customize your greeting through the app. It looks like you've gone through quite a few troubleshooting steps already.
I would also like to add that you need to be connected to Cellular Data when accessing the Visual Voicemail, can you please confirm that Data was ON? Also, if you were connected to WiFi, could you try turning it OFF and try set up the custom greeting again?
Finally, I would also suggest Resetting the Network Settings on your device in Settings - General - Reset - Reset Network Settings.
Can you give it a try and let us know if any of this made a difference?
Hey @Rob76! I'm sad to read that your issue is ongoing.
There's been no change to the Visual Voicemail that we know of. Just to be clear, you have no issues retrieving and listening to your voicemail correct? The issue is strickly with the greating?
Also, have you tried re-entering the auto dialer code for the visual voicemail?
You can do that by dialing the following: *5005*86*+16478396178# and pressing talk. It may not work, but it's worth a try. 
I see! That's certainly interesting.
Keep us posted then. I'm curious about the conclusions Apple will arrive at. We can certainly escalate it on our end, if needed.
For the code; just enter it as if you were entering a phone # and press send. That's it!
The number will be saved after that.
Hey @Rob76,
In this case it would seem that this situation is related to the App itself as you were able to call into our Voicemail system and set-up the greeting directly there.
As much as we would love to able to further help escalate this on our end, the option to tap at the top of this page to set your greeting is specific to the App. My recommendation would be to contact the manufacturer once again and specify that you were able to manage your greetings by calling into the voicemail system.
