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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Extra Charges

I am a fido customer since a year now n I was using my current plan which included 1000 long distance minutes. Suddenly this month I was charged $400 extra somehow n I hadn't even used half of that even. I can't pay that much mich money.

kunalgtn7100 by I'm a Participant Level 1
  • 301 Views
  • 1 replies
  • 0 likes

Resolved! Becoming primary account holder

I'm trying to verify the email but it's not allowing me to proceed to the next step. When I enter the email that I've registered with I'm seeing the message "This email is being used by another My Account profile. Please choose a different email." Ho...

viol247 by I'm a Participant Level 1
  • 1277 Views
  • 5 replies
  • 0 likes

Resolved! Cannot upgrade my plan

today i see a 50/mon plan, so i want to upgrade my plan to this onebut after i click get it nowthe button under Build your plan turn grey how can i change my plan?

yinchung_hk by I'm a Participant Level 2
  • 369 Views
  • 1 replies
  • 0 likes

30 Day Limit

I bought an Iphone 11 on finance Dec 26th and returned the device for refund whilst keeping the plan and sim. No problem and my account was adjusted accordingly. Now I want to buy a different device on finance but was told I have to wait 30 days. Wha...

PedroPedro by I'm a Contributor Level 1
  • 1353 Views
  • 7 replies
  • 0 likes

Sign up / Customer Service Nightmare

Enjoy the read!   Jan 4, 2021: Received email from Fido saying I will be receiving a call shortly for a win-back offer Waited for days but no phone call.   Jan 8: Received the first call from Fido’s Winback team. Every time I answered, it hung up imm...

JER2323 by I'm a Participant Level 3
  • 725 Views
  • 3 replies
  • 0 likes