Telemarketing call?

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I'm a Participant Level 1 kimberlyhou
I'm a Participant Level 1

Telemarketing call?

Hi,

I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?

 

 

Accepted Solution

Re: Telemarketing call?

Hey @A_Tang

 

Welcome to the Community! 

That number is our telemarketing team! Once you answer the call, you are redirected to a live rep!

If it triggers your voicemail, the automated system will kick-in and you might hear an incomplete message. 

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Message 1 of 49
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Former Moderator FidoTerry
Former Moderator

Re: Telemarketing call?

Welcome to the community @kimberlyhou! Smiley

 

The number is indeed from us. It's odd the call disconnects afterwards however. If it happens again, let us know so we can send you a PM and see what's going on.  



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I'm a Participant Level 1 A_Tang
I'm a Participant Level 1

Re: Telemarketing call?

This is happening to me too. They either leave a "hello" voice message or leave no voice message at all.

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Former Moderator FidoManuel
Former Moderator
Solution

Re: Telemarketing call?

Hey @A_Tang

 

Welcome to the Community! 

That number is our telemarketing team! Once you answer the call, you are redirected to a live rep!

If it triggers your voicemail, the automated system will kick-in and you might hear an incomplete message. 



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I'm a Contributor Level 1 wgm777
I'm a Contributor Level 1

Re: Telemarketing call?

My son has been getting these calls several times a week on his prepaid Fido cell. If he answers, is he charged for the incoming voice minutes?

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MVP
MVP

Re: Telemarketing call?


@wgm777 wrote:

My son has been getting these calls several times a week on his prepaid Fido cell. If he answers, is he charged for the incoming voice minutes?


Hello Wgm777,

 

  Yes, the calls will likely count as airtime for both prepaid and postpaid customers, if answered. In addition, listening to any voicemail messages left will also count as airtime for both.

 

Hope this helps Smiley

 

Cheers



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I'm a Participant Level 1 robz1
I'm a Participant Level 1

Re: Telemarketing call?

How do I get FIDO telemarketing to STOP calling me?   Or to get airtime credit for them wasting both my time and my air time?

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Message 7 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hey robz1!

 

Welcome to the Community!

 

We can definitely remove you from our marketing list. This is something that needs to be taken care of through customer service. 

 

There are lot of ways to get in touch with customer service. Check them out here

 

Or, if you would prefer we send you a PM here, let us know and we'll shoot one over your way. Smiley



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Message 8 of 49
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I'm a Participant Level 1 zhangchq
I'm a Participant Level 1

Re: Telemarketing call?

I've received a couple of calls from this number within a week. It is really anoying.

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Message 9 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hey @zhangchq!

 

The number is from our outbound team Smiley Have you had a chance to answer the call to see what exactly they were calling for?

 

Let us know!

 



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I'm a Participant Level 1 ClienD
I'm a Participant Level 1

Re: Telemarketing call?

Are the telemarketing people allowed to ask for SIN or Bank account number for a promotional offer on Pre-paid?

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Message 11 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hey @ClienD

 

This kind of information is not required for a prepaid account. 

 

Just to clarify though, if it was for a migration to a bring your own phone monthly plan ( not to be confused with a prepaid plan) this information could have been requested to perform a credit evaluation. A credit evaluation is required to have a postpaid account!   

 

Let me know if you have any other questions. 



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I'm a Participant Level 2 Conconc679
I'm a Participant Level 2

Re: Telemarketing call?

If you call them back, you can remove your phone number from their calling list Smiley
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I'm a Participant Level 2 bananna
I'm a Participant Level 2

Re: Telemarketing call?

I've been registered on the DO NOT CALL list for 3 years and I still get calls from this number.

This is something that Fido should not be doing - especially when we all have to pay for Fido's unwanted telemarketing **bleep**.

Pull up your socks.

 

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Moderator
Moderator

Re: Telemarketing call?

Hey @bananna,

 

I get your frustration and I'll be happy to remove you from our marketing list.

 

Ultimately, you can also block the number from your device if it's a feature that your phone model provides.

 

I'll send you a PM to get started Smiley

 

For future reference, check out all the ways to contact us for account specific questions.



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