I live in an area that does not have Fido coverage. There is, however, extended coverage available here. With my former prepaid plan the extended coverage was not accessable. I was sold a monthly plan of Talk and Text (no data) with the promise that I could access Fido through the extended coverage network and I must say that for several months it has worked well with hardly a glitch.
Now Fido has blocked my access to the extended coverage network. The reason given to me is that my usage of the network was more than "moderate". I use my phone on the regular Fido network when I travel into range but have no reception whatsoever where I live. I cannot find any definition of "moderate" on the Fido website. There is no counter in "My Fido" to indicate what proportion of my usage has been on the extended network.
When I purchased this plan, it was on the basis of being able to use the extended network. This seems very unfair to me. I feel cheated.
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I am having the exact same issue. I purchased a contract 2 years ago and was not advised that I would be using an extended coverage Network. Complicate matters even further, phones seem to work without a hitch up until just a week ago. Suddenly I'm now on an extended Network and have used up too much of it, so now I'm blocked for 30 days without a phone. This is really unfair, I am definitely seeking another provider immediately
I replied to your other post here.
@Post wrote:...was not advised that I would be using an extended coverage Network....
There are many factors which determine a phone's cellular reception. No one would be able to determine to which network your phone connects at any given location and situation. The mobile providers can only provide approximations of their coverage areas. Even knowing the locations of the cellular towers would have limitations with regards to whether a particular device receives cellular signal at a particular location. You can get an idea of your area cellular towers here.
I understand that you were able to connect to the Fido/Rogers networks previously. Had you moved since then? Did you change phones during that time? Have there been any buildings erected between your location and the cellular towers? As mentioned, there are many factors which can affect cellular reception. If you were able to previously connect with adequate signal, any change might have made the signal insufficient.
Alternatively, it's also possible that the cellular signal from other cellular towers is simply stronger at your location. If your device is set to automatically choose the network, it might connect to the stronger signal rather than Fido/Rogers signal. If this notion is correct, you might consider manually selecting the Fido/Rogers networks.
Additionally, it's possible that Fido/Rogers have changed the bands/frequencies used at your local cellular towers. They have already decommissioned some frequencies of the 2G and '3G' networks. The remaining 2G frequency should follow in the near future.
As mentioned in my other post, if you live in an area of extended coverage, the Fido/Rogers network is not the right network for your situation.
Hope this helps 😀
How do I know when I've reached 50% of my extended coverage usage? How do YOU know when I've reached 50% of my extended coverage usage? Why didn't anyone from Fido inform me that I was approaching 50% of my extended coverage usage before cutting me off? Why did you sell me a plan without telling me that you would cut me off without warning?
@Ron2 That's not something you can actually track. It's monitored by our systems.
The Extended Coverage is meant to provide you with additional coverage in areas you sometimes travel to. It is meant to be used occasionally and the majority of your monthly usage (talk, text and data) must occur on the Rogers / Fido network.
In your case, since you live in an area outside our footprint, it means you're always on the Ext-Fido. Which is why the service has been blocked.
Sales representatives were advised to review the Extended Coverage policy and we are sorry that this didn't happen. I'll send you a PM to look into that with you.
@KAPABLE-K That's kind of right! We have a few customers that live in an out of coverage area (Ext-Fido only) but they are always on the road (covered by our network). When they get home they are on the Ext-Fido but this doesn't get them blocked since most of their usage is done while on the road. That's one example.
Let me know if you have any other question!
Hey @KAPABLE-K ,
The restriction will be in place for 30 days, it could be blocked permanently if the usage remains high though!
If you exceed your 50 % Extended Coverage usage limit for four months in a row you'll no longer have access to the EC. We've established these guidelines with other carriers . We also notify you one month in advance that a block may occur.
Don't hesitate if you have more questions.
Unfortunately, if you live in an extended coverage area, you would need to consider switching to the provider with coverage in the area. It's a common misunderstanding that any mobile provider will suit everyone everywhere. That simply isn't the case. If you spend a good portion of time outside of a mobile provider's coverage, that mobile provider isn't the right one for you.
Each provider would have their cellular towers strategically placed. While there may be some overlaped coverage, some providers' cellular towers are better suited to some customers than others. Extended coverage is the result of the roaming agreements between some of the mobile providers to allow temporary access to fill gaps in coverage. I understand it's frustrating knowing that your extended coverage use might get restricted or limited if you exceed 50% usage. However, I don't think it's Fido who wants to limit your use of the service. It's likely the network you're on which you are roaming. If you're spending the majority of your usage on their network, they would rather you pay them monthly fees rather than to their competitors.
Hope this helps 😀