customer service difficult to contact

customer service difficult to contact

customer service difficult to contact

Onang
I'm a Participant Level 1

customer service difficult to contact

hi to all, i wanna share my frustrations to Fido.  I need to cancel one of my cp lines with Fido, tried calling, took 39 mins and 41 sec, no one picked up, i was just listening to their music.  I also used chat, started at 12:45pm. At first, it was Jack but wasn't able to help, it said "A live agent will be best suited to help you.  Thank you! An agent will be with you shortly." That was at 12:47pm, so I was glad, thinking a live agent will be able to help me. Then, another message popped up, "your chat is being transferred to a Live Chat agent. Thanks for your patience."   I waited, and waited, and waited, but no live agent came. Then a message popped out, at 1:09pm, "Do you still need help? Your session will timeout in 2 minutes unless you want to ask something else. Please, feel free!"  WTH!!!! So I just typed the same question I had initially, then it said "We're really sorry we can't assist you. Let's go get you a Live Chat agent."   The outcome? NOONE came to the live chat. I gave up, it was already 2:02pm! Imagine, time wasted for nothing,  from 12:45pm to 2:02pm! So now, instead of just one line to cancel, I'm thinking of cancelling all the other 3 lines in the family and internet.

1 REPLY 1
FidoJulien
Moderator

Hey @Onang

 

I'll send you a PM so we can take a look at that together.

 

Talk to you soon!