how to contact Fido over email

[ca_rohit]

can anyone tell what is the email ID of Fido. I am trying to contact Fido over phone and chat service but these people are so busy. no one is responding.. I dont understand what kind of service they are providing.. If anyone from Fido see my msg kindly tell the management that FIDO has the worst customer service... 

[Beens]

Fido has been overcharging me more than my full bill amount for at least the last three months and there is no way to get a hold of them, so I'm just going to consumer protection now. You can all do the same.

[FidoPhilippe]

Hey @Beens! Welcome to the community. 🙂

I'm sad to read that you've been unable to reach us. I can certaibly understand your frustration!

For reference, you can contact us using any of the methods found here. I've also sent you a PM, if you'd like to correspond that way.

[andrya]

Yeah, I'm going to check in with our internet provider about plans and prices.  This sort of customer service is not worthy of my business.  I was going to outright buy a new phone from them, but Shelly Ann from Fido Atlantic ghosted me after she texted request for my name.  I cannot find an email either.

[KAPABLE-K]

Hello @ca_rohit,

Welcome to the community!

Unfortunately, Fido does not provide an e-mail service you can contact them through any of the available methods listed here.

I understand the wait times can be frustrating but given the current situation and with all the ongoing promotions wait times are much longer than usual, you just need to be a bit more patient.

[Shawnmm]

Be Patient?  I was patient 2 hours on hold without talking to anyone only to be hung up on then trying to use live chat option for over an hour with it saying that it can't connect me and to try again later then call again only to wait 2 hours on hold again without talking to anyone and getting hung up on again.... I've been a loyal customer for 6 years or longer and never had issues like this seriously considering switching companies 🤬🤬

[FidoNajat]

Hey @Shawnmm! We're really sorry to read about your recent experience with us. We're a lot busier during this Black Friday period. Rest assured that we're doing everything that we can to get back to everyone as fast as possible. Your patience is highly appreciated.

[Abumandil68]

My phone was canceled suddenly and transfer to other person without informed us and I need to return my number . I don't have Fido email address and during chatting also can't help. I am abroad and we need your help to return my phone number.

[FidoKenny]

Hello @Abumandil68

This doensn't sound right. It will be iportant to get in contact with our customer service to get this looked into.

You will find the number to reach us from outside of the country here.