General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23915 Views
  • 0 replies
  • 8 likes

Scam text

I received a text today from the number 1-438-700-7498. The text said my name, and the composer presented himself as an employee of the Plaza Côte-des-Neiges branch. The purpose of the text is to tell me I am eligible for an update, and there is a li...

Nadege11 by I'm a participant level 1
  • 1105 Views
  • 1 replies
  • 0 likes

Fido Prepaid Mastercard

Hello, I signed up and have had Fido Internet since Nov 2020 and have yet to recieve my Fido Mastercard. I've checked my inbox, spam folder and Fido account page and I haven't seen anything relating to it. Can someone help me out or tell me what I sh...

luked1 by I'm a participant level 1
  • 661 Views
  • 1 replies
  • 0 likes

Delay on receiving SMS

It has been a few days since I were aware of the issue. It takes 10 to 30 minutes to receive a verification code from login websites, not from the same sender, from different senders I experienced same issue. There was delay on receiving my friends' ...

stan25zh by I'm a participant level 1
  • 860 Views
  • 1 replies
  • 0 likes

Resolved! iPhone value pack

i just canceled my iphone value pack after the sneaky price increase without notice. and yes i didnt recieve email notice.

Samual by I'm a participant level 2
  • 1513 Views
  • 3 replies
  • 0 likes

Reprensatives did not solve billing problem

I received a bill even I have mot started using the service yet. The phone call with angent is useless but only gets me much more angry. The same experiece with another angnet on online chat. They only told it this is how it works. Fido does charge p...

yyyyyabsjf by I'm a participant level 1
  • 1212 Views
  • 3 replies
  • 1 likes