General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Billing issue

It's been 2 months i am trying to solve an issue with my billing and NO ONE is helping me. Fido is charging me extra charges without my consent and the agent keeps hanging up the phone in my face! I got the worse service ever and my issue isn't being...

Not receiving SMS verification codes

Hi there I am unable to receive SMS verification codes on my phone. I have a regular mobile phone plan, I've tried turning WiFi off and double checked my SMS setting on my phone but I still cannot receive them. So far I haven't been able to receive t...

FIDO app shows 0 balance

Hello, I always pay my bill with your app. Since last month, my billing shows 0 balance and this month too. It's almost due day, how can I pay it? Does that mean I don't need to pay anything? ^_^ Thanks.

Uprgade to New Phone

Hi, Does anyone know, particularly the issue when trying upgrade your phone online?I'm trying to take advantage of some of the deals, and when I'm trying to upgrade and finalize the transaction I'm not able to proceed any further.Through the "Upgrade...

Resolved! Unreachable! no Voicemail

Hi, I have a weird problem! When I reject a call or I am busy or miss a call, the other party hears my voicemail and can leave me a message, BUT when my phone is off or unreachable instead of going to my voicemail it says "the customer is not availab...