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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Billing concerns following departure from Canada

Finally I hope to get resolve with Fido billing. The quick n dirty...before departing Canada I contacted Fido to advise I would be out of country for a number of months. It was suggested and accepted that I pre pay a maintenance fee to hold my accoun...

Danc11 by I'm a participant level 1
  • 839 Views
  • 1 replies
  • 0 likes

Poor customer service !!!

I have been a Fido's customer for over 20 years and I never got worse customer service in my life. This is my last attempt to get my issue resolved before I just move to another company. The customer loyalty department was very unhelpful and did not ...

jelias by I'm a participant level 1
  • 936 Views
  • 1 replies
  • 0 likes

Bill adjustment take forever

Hi, I talked with live chat agents serveral times about my overcharged inaccurate billing, one agent promised that will be fixed in 2-3days ,another said 5-10 days . One month since then, nothing ever happen . I feel so dissappointed and frustrated ....

jasemoy by I'm a participant level 2
  • 1278 Views
  • 3 replies
  • 0 likes

Extremely disappointed in Fido

In Dec 2020, I was contacted by the Fido win back team after I had moved on to Virgin.    Additionally, they were doing tablet liquidation and convinced me to get a 2 year contract on a tablet with 0$ per month and no upfront fee.   However, after a ...

Nj3008 by I'm a participant level 2
  • 1515 Views
  • 3 replies
  • 0 likes