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Resolve a billing issue

win2021
I'm a Participant Level 2
I'm a Participant Level 2

Recently I have a very bad experience with Fido customer service, had three chats and one call over the last month but still my bill is not corrected.

 

The issue is actually straightforward: I've ordered CPO device and Fido charged me with new device monthly payment.

 

everytime reaching out to customer service they always tell me to call back in two weeks, says backoffice looking at the issue, and each time I have to explain the whole thing from scratch even though I provided them the reference numbers from previous calls. It's really unacceptable by the standard of Fido customer care.

 

can anyone look at my issue pls?

 

thanks

Jerry

3 REPLIES 3

win2021
I'm a Participant Level 2
I'm a Participant Level 2

unfortunately after two months later, FIDO still sent me the wrong bill. Very disppointing Sad

We've send you a PM to help you with that @win2021. Smiley



FidoAllan
Moderator
Moderator

Hey @win2021

That doesn't sound like a fun experience at all. We'd be happy to look into it with you and we'll send you a PM shortly.