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English or Français?

SlyG
I'm a Participant Level 2
I'm a Participant Level 2

i find that very I unrespectful for Fido to call me back in English when a French speaking customer is requesting for a superior to contact me regarding a problem with the coverage map! 

3 REPLIES 3

SlyG
I'm a Participant Level 2
I'm a Participant Level 2

Not yet...

FidoPierre
Former Moderator
Former Moderator

Hey @SlyG

 

In this case I would suggest following up with our customer support team through our Contact Page and letting them know that you would need someone that can speak French to follow-up with you. 



FidoSaira
Moderator
Moderator

Hey @SlyG

 

We're sad to learn that your experience wasn't what you had expected from us! It's certainly not the type of service we aim to provide. We offer service in both official languages to accommodate our customers. Were you able to share your feedback on the call about this and speak with someone in French?

 

Let us know if you still need help as well. 😊