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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24079 Views
  • 0 replies
  • 8 likes

Win Back Confusion

I recently switched back to Fido after receiving a call from the Win Back department. I mentioned to the individual that I would only switch back if I was able to set up two additional lines each with new phones.  After switching back, which was a pr...

Setup service fee

I recently picked up a new phone that i had ordered online with new plan.  i chose the option to pickup device rather than getting it mailed to me. When I went to pickup, i was asked to provide ID and the fido person there did his thing.  Gave me my ...

dknl by I'm a contributor level 1
  • 1063 Views
  • 1 replies
  • 0 likes

Device Balance of $0

Hello, Just curious about a process.  Both lines on my plan have a decive balance of $0, I would have expected my monthly price would have adjusted to reflect that I am no longer paying off my phones.  Is this not the case?  Is there any way to keep ...

rperneel by I'm a participant level 1
  • 1176 Views
  • 1 replies
  • 0 likes

FIDO LIES-SIM card missing/Bill innacurate/Fees

Ill start from the beginning so it all makes sense. I had been using Chatr as my service provider for the last 2 years, on a prepaid monthly plan. I loved how cheap and convienient it was!!! Fast forward to the last week of March, I was looking to ge...

Hhhy by I'm a participant level 1
  • 1162 Views
  • 1 replies
  • 0 likes