Massive billing error

Massive billing error

Massive billing error

SOLVED
DPP
I'm a Participant Level 3
I'm a Participant Level 3

Massive billing error

So, I was billed 2400 dollars this month, being charged the full 2000 cost of phone that, admitedly, can be bought for 850 dollars elsewhere, instead of the 13 extra dollars a month for 24 months plan I signed up for on the website. I communicated with support via livechat last week and they assured me that I should only be paying 83 dollars (Up from 70), proving that they have the information on their side and that is should be fixed.

What I did not ask is what do I do now, my bill still shows 2400, when is it going to change, if at all this month? Do I send the normal amount of money and hope for the best? I'm not interested in FIDO tanking my credit score for not paying a giant bill that is a system error.

Accepted Solution

Re: Massive billing error

Solved by I'm a Participant Level 3 DPP

Managed to contact yet another customer support agent, they told me the first one made a mistake on the ticket and it was rejected by Billing. Nice.Here's to hoping the second time's the charm.

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4 REPLIES 4
DPP
I'm a Participant Level 3
I'm a Participant Level 3

Managed to contact yet another customer support agent, they told me the first one made a mistake on the ticket and it was rejected by Billing. Nice.Here's to hoping the second time's the charm.

FidoNick
Moderator

Hey @DPP!

 

If this was reported to customer care a ticket would have been opened to correct the financing amount and your invoice. These requests usually take about a day but can be delayed up to 7 business days.

 

Has it been over 7 days since this was flagged to us? If so, and your balance has not been updated, please reach out so a Specialist can take a second look Smiley

 



DPP
I'm a Participant Level 3
I'm a Participant Level 3

It has now been 7 business days, bill still shows 2,387.16. It's pretty clearly not about to get fixed, so what do I do about my bill this month?

DPP
I'm a Participant Level 3
I'm a Participant Level 3

It has not been 7 business days. I will continue to monitor the situation and disable auto-payment for the time being.

 

Although some kind of confirmation that a ticket had been opened, or really anything would have been nice, as it stands all I have is the chatlog of the livechat support tech.