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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
NEW PHONE SHIPPED TO THE WRONG ADDRESS
I am customer in Fido since 2010. I upgraded my IPhone on 14th of June 2021, and the phone was delivered on 16th June 2021 to my billing address instead of the shipping address I provided while completing the upgrade process online. A confusion happe...
Winback Team Cannot Honor Its Offer
I recently received a call from the Fido Winback team after leaving Fido about 2 years ago. The offer was indeed quite satisfying, so I agreed to switch back. Through the phone call, the agent asked me to give permissions to do a credit check and ask...
Resolved! Negative balance
I see a negative balance in this month bill. I would request you to please clarify how there is a nagative balance, may be since I had a referral but that is not mentioned in the generated bill.
On WiFi but using my data
So I'm at home having a Facebook call using my WiFi, and I get a message saying that I have used 75% of my data for the month, I immediately check and it's says I'm using Fido WiFi! I go on to my account to check and yep I have 27 days in my cycle bu...
FIDO FAKE BILL $500
Do not pay any FIDO fake bills. I have a similar problem they made two months fake bill $500; regular two months bill is $105; Terrible customer service. But I am not going to pay $500 fake bill. When they correct my bill to $105 then I will pay $105
