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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Escalate a complaint about offer
need to file a complaint in regards to being promised a promotional plan and now im being refused the plan . notes are on account and was aprroved. but everybdy i talk to gives me a different reply and trying to get a hold of the orginal agent is imp...
A bit disappointed
Hello Fido I'm a bit disappointed. I was offered a $10 discount on my IPhone 12 subsidy of my certified pre-owned IPhone 12 128gb by a Fido agent. Then when I talked to Client retentions said this offer could not be made to me, nor could it be combi...
Brightstar is a scam
I contacted brightstar on March 23rd. Because, I lost my device at a bowling alley. Firstly, Brightstar rejected my claim. Then, I filed an escalation. They rejected that one too. On March 19th, I had to put my sim card in a old device because my new...
Great Service
I had the best experience with Fido today. So I was late to pay my Bill in February and I got charged with extra suspension fee. I did not know if Fido could remove those charges as I payed my bill later on. I had a call with Credit Operation team. I...
Fido store service performance
Was waiting outside Bathurst/Rutherford Fido store for 40 minutes on March 27 2021 from 11:30 am till 12:30 pm to return the equipment without any result. Was no line ups or any sign of activity inside. Staff are incompetent or dont care. Next door ...
