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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Horrible Experience

I tried to add a line to my account for my sister and get her a new device. I decided to get the iphone 7, as it was under the fido payment program.However, when I added the line and ordered the phone, I waited a couple weeks and the sim card arrived...

tonyong4345 by I'm a participant level 2
  • 1763 Views
  • 6 replies
  • 0 likes

No SIM

I just received the phone I ordered but there was no sim card. Will it still come in the mail or do I need to order a new one? My plan and number have already been selected.

The Amazon/Walmart gift card offer is a joke.

This offer is a total scam, shame on you FIDO, for not even hiding the fact that you are openly scamming people and buttering customer up with this offer so they sign up, & you never plan to give out the offer and expect people to chase it around. Wh...

Tasiya7 by I'm a participant level 2
  • 1584 Views
  • 5 replies
  • 0 likes

Multiple issues with Winback offer and process

I transferred my account to another carrier back in Nov 2020 after asking to see if there was anything they could do to upgrade my iPhone. They didn't give me any options so I changed after being with Fido for years. Within a few weeks I received a c...

behs2 by I'm a participant level 2
  • 1051 Views
  • 2 replies
  • 0 likes