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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24197 Views
  • 0 replies
  • 8 likes

Large bill due to long distance

Hey guys, I need help or any suggestions. I have 2 accounts with fido under my name and there’s one that I let my daughter use. Unknowingly, my 16 year old daughter made a few phone calls to the USA, which caused my bills to jump to 1002$. My usual b...

INoche by I'm a participant level 2
  • 1974 Views
  • 3 replies
  • 0 likes

Resolved! Roaming

I am currently abroad (South America), I do not wish to use roaming since I will have wifi all day, every day. My question is, will I get charged if I:1) Receive an SMS2) I pick up a phone call 3) I do not pick it up but it goes to voicemail and late...

lep000 by I'm a participant level 2
  • 3545 Views
  • 3 replies
  • 0 likes

High bill caused by employee error

I've HAD IT with Fido as a phone company. I'm a 20 year old who could have been with this company for the next 70 years had they not royally screwed me over, hung up in my ear, gave me the run around and clearly don't have a **** about their customer...

On line phone promotion?

Fido had an on line promotion for a $200.00 credit on phones.  I tried accessing the website for approximately 8 hours.  I called customer service twice and also spoke with 3 on-line chat adgents.  Every rep said they couldn't offer the promotion, it...

Sanca by I'm a participant level 1
  • 2666 Views
  • 3 replies
  • 0 likes