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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
One-time refill problem
On March 5, I made an one-time refill for $100 for 365days payment by Interac through Royal Bank of Canada. Why The payment of $112(including 12% tax) is not shown in my Airtime balance as of today? One-time refill prepaid balance unchanged, but mone...
Complaint for incorrect charges
I have to file a complaint for incorrect charges, what email address should I use/ Thanks
Unauthorized Changes to my account
Hello. I did not authorize these changes. Fido account change confirmation # ***************************** On line XXXXXXXXXXX I spoke to a representative about a device upgrade along this line. The options presented online were only available if...
getting billed for scam calls
Hello everyone, my name is Armando, a fido customer for over 15 years. for over a year now I have been charged calls to the U.S.A. that I haven't done, I am the only one who knows my phone password and I dont let anybody use my phone (so I get this o...
Very bad CS experience
I wanted to share my experience when i wanted to engage in another 2 years! My husband and i have our lines with fido since 2018, we both engaged in a 2 years plans. Since the contract comes to an end soon we've been browsing some good offers woth Fi...
