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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

When will samsung s21 ultra be shipped ?

I ordered a galaxy s21 ultra january 27th and since then, all i get from fido customer service is that i need to wait 3 to 4 weeks.   2 weeks after, i still get the same response : i have to wait 3 to 4 weeks ?   I contacted Samsung to know approxima...

Endlesshc by I'm a participant level 3
  • 2736 Views
  • 7 replies
  • 1 likes

Set up fee charged despite online order

I upgraded my phone and plan entirely online (device mailed to me, did not talk to any Fido representatives). On my first bill after the upgrade, a $45 set up fee was charged! What channels are there to dispute this charge?

SB1322 by I'm a participant level 1
  • 693 Views
  • 1 replies
  • 0 likes

Promotion $0 down all phone

I received a targeted promotion which clearly states that all phones are $0 for me and to follow the link, I confirmed via phone that the text was legit before proceeding. Well its turns out even though the text states ALL phones, this was not the ca...

Gurb1 by I'm a participant level 1
  • 754 Views
  • 2 replies
  • 0 likes

Sarcastic Representative

I have called the hotline to seek for an assistance with regard to my recent upgrade of my phone. At first, I thought it just his natural way of speaking but as we go along to my main concern, he's having this intentional raising of voice it's as if ...

Roderick011 by I'm a participant level 1
  • 635 Views
  • 1 replies
  • 0 likes