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Winback calls dropped

JianQ
I'm a Participant Level 2
I'm a Participant Level 2

I ported out few days ago and received an email from fido saying that there would be a good plan and they would call me. I did receive two calls from them, but each time I picked up, the call dropped. Is there any other way to reach them instead of waiting calls? 

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @JianQ,

 

Unfortunately, you will have to wait for them to call back.



JianQ
I'm a Participant Level 2
I'm a Participant Level 2

The problem is, eventhough they did call back, the call would drop as soon as I picked up. I searched the simillar posts in the community and this is a common issue.☹️