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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Very High phone bill for daytime minutes
Hi Customer Service, I'm writing this as a desperate move. I recently joined an internship program. As in the current working environment my work was remote so all of my overage minutes were from my colleagues who called me assuming I had unlimited m...
Resolved! Spoofing
So today I received 10 different calls from numbers all starting with (403)397 starting at 7am until 3:30pm. If I run a reverse number search they are all cellphone numbers operated by Fido. I didn't answer any of them, but later (blocking my numbe...
Companies providing proof - a Suggestion
With all the scams and data breaches and companies all wanting our info (a lot of them for nefarious purposes, most legit companies we deal with try their best to make sure they're speaking to the actual account holder. They use Account info verific...
Poor service from Fido
I am very upset with Fido as I was told that I was able to add a line to my account and then I call back the next day as they told me I would have a tracking number in my email as well as a email stating that my phone was shipped and now they aren't ...
Bad behavior from escalation officer
Fido team reached out to me 2weeks ago and offered free tablet with $5 plan, I accepted with credit check done. Upon nonreceipt of the device after 2 weeks called CS team and enquired. Understood that request was not raised. Requested to do further i...
