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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Offer

Hi I have a concern I have moved out of fido on 21 Jan and got a call back from win back team and I accepted the dark on 23 Jan and they didn't process it correctly after many phone calls and messages I got call back from fido win back team on 16 feb...

Aj37 by I'm a contributor level 1
  • 600 Views
  • 1 replies
  • 0 likes

Missing Discount

Hi There,I am missing a discount on my last 2 bills on one of my lines. There should be a $10 discount on the third line that was added. The live chat doesn't work so I am posting here to see how I get this fixed. Thanks

ScottMc10 by I'm a participant level 3
  • 1270 Views
  • 3 replies
  • 0 likes

Phone Upgrade

Click here   I called FIDO to get a phone(Iphone12 Pro Max 256GB) and was asking any deals they have for me, they very clearly said that they can't give me any deals even though I told them Virgin is giving me a better deal with proof as a new custom...

Sharma1993 by I'm a participant level 2
  • 728 Views
  • 1 replies
  • 0 likes

Help us out with those scam calls

You must to do more to protect us by working with the federal government to monitor the situation and prevent harrassment from scammers. You could start by making it easier to report scam calls via the Fido app or website and acting as liaison betwee...

ibid by I'm a participant level 1
  • 1665 Views
  • 3 replies
  • 0 likes

Resolved! Never get the promised credit

I pre-ordered the new iPhone 12 on Oc 16 2020. I was promised a 100 CAD credit. However, after 4-months waiting and 4 times conversation with customer service, I still never recieve my credit. The how process is so frastratiing and I am seriouly cons...

zhiyu5 by I'm a participant level 2
  • 2531 Views
  • 5 replies
  • 0 likes