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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Pausing my Plan
Hello, I have the same problem, but I can't pause my plan at the moment as I am already overseas. Is there any way to pause my plan in this case?
Set up fees showing up on bills
Hi I just got my bill for the last couple of months and I am being charged set up fees even though i completed the changes and setups myself online. Im feeling like my bill has been messed up. My tablet was offered to me and i set it up online and i ...
Is there a way to check balance of gift card?
Hi, I got $150 Fido virtual gift card. Just wondering if there is a way I can check the remaining balance? I tried to check on fido gift card balance website but it asked me the pin I don't have. I think that was referred to physical gift card. Thank...
Customer Loyalty Recognition IDEAs
Hello, I'm Charlie in Vancouver I like to drive discussion around recognizing customer loyalty, executive feedback, learning, and innovation. I've been a Fido customer for 22 years (WOW right?). I'm a technology and learning leadership veteran, COO, ...
How to update your SIM card on your account
Hi there, Hope you are doing well. I lost my old phone along with the SIM inside a while ago. I connected with a customer service representative and received a new SIM card. Issue now is that I don't have my old SIM number for sure. Do you suggest ca...
