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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! Bright star is useless and scam

I bought a brand new phone in October 2020 iPhone 11 Pro. The the glass broke on January 2021 I called Fido and they ask me to claim my phone repair with Bright star,The Bright star representative advised me that because I have never broken the glass...

SA95Van by I'm a participant level 2
  • 2100 Views
  • 3 replies
  • 0 likes

long distance call and weird scam sms

I am so pissed off with this reset game that the fido customer agents play every time when i complain about my fido phone for a long distance calls. Other I was on a long distance call. Suddenly after 59 mins the line automatically got cut. This same...

Jamil8051 by I'm a participant level 3
  • 899 Views
  • 1 replies
  • 0 likes

Lost phone shipment !!!!

I've recently upgraded my phone and ordered the shipment online. I had no problems to wait for a couple a days before I realized Fido and UPS  totally gives a **bleep** to the customer satisfaction. I have had updated the address with Fido and despit...

Shrestha91 by I'm a participant level 1
  • 3220 Views
  • 7 replies
  • 1 likes

Are customer services available?

Hi, it's a Saturday. I've tried calling 611 to speak to a representative but they said they're not available.Has there been changes to customer support since the covid? I'd like to speak to a representative regarding returning a new phone because I c...

Lune by I'm a contributor level 2
  • 1073 Views
  • 3 replies
  • 0 likes

12yrs

So I too will be leaving after a disappointing phone call to fido. Supposedly the first number I dialed was the retention department and they have nothing to offer me that a first time customer can't get after 12yrs of loyalty. 

Kalin by I'm a participant level 1
  • 575 Views
  • 1 replies
  • 0 likes