Customer support complaint

Customer support complaint

Customer support complaint

zorobabel
I'm a Participant Level 3

Customer support complaint

Hello, I would like to complaint about one your employee. Your employee was very rude, arrogant and condescending towards your clients. If we decide to leave Fido, it will definitely because of employees such as her.

 

Today, I realized that I have been paying around 20$ since last year for a service that I requested MULTIPLES times to FIDO to cancel. Employee said she cancelled the services, like others Fido employees said before her. She said, regarding compensation, that she cannot do anything, said it is my responsibility to look at my bill every month and call for credit, said it is written in the contract. She said arrogantly that since I paid for something I requested to be removed, then it is my fault. I asked to be transferred to her manager, retention... she refused, said she is only person working at Fido now and she cannot transfer me to anyone else.

 

I have been with Fido for more than 7 years, I have 4 lines with Fido, always pay my bills on time. And I definitely expected better treatment from Fido. It is a shame when others employees destroy all the work of their colleagues by disrespecting customers.

7 REPLIES 7
FidoPhilippe
Moderator

Hey @zorobabel! Philippe here. I hope you're doing well. Smiley

 

Thanks you very much for your feedback! I'm sad to read about your experience though. That's certainly not the level of service we expect our agents to provide you with.

 

If you still wish to escalate this with us, you can do by contacting us here or you can request a PM from the community for assistance.



zorobabel
I'm a Participant Level 3

Hello, your link goes nowhere. Is there a more direct link? Thanks.

zorobabel
I'm a Participant Level 3

I am looking for a link or way to make a formal complaint against the employee.

Hey @zorobabel! Smiley 

 

Everything can be handled via customer care. All the info to reach out to them is available here.

 

A Specialist is available to help via Live Chat, Social Media, or by phone! 

 

Hope that helps! 



khouya
I'm a Contributor Level 2

Good answer Smiley Nick

khouya
I'm a Contributor Level 2

Hi zorobabel!

First, you can reach another employee by chatting at Fido.ca. To chat with an employee you can click Support at Fido.ca Smiley

Normally, Fido are gentle and sweet! Very_Happy

If you need to file a complaint if your problem is not resolved after this, you can contact the Commission for Complaints for Telecom-television Services (CCTS). Details available at: https://www.ccts-cprst.ca/contact-us/

Have a nice day Smiley and i hope your situation will be resolved Smiley

zorobabel
I'm a Participant Level 3

Thanks, do you know the link to reach to chat with someone?