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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Adding data , changed phone financing
Hello all, I have been a happy fido client for over 2 years and in December 2020 updated my original contract, new phone financed @ 36 @and new data 10 +10 @ 60 with taxes a bit over 110 . all fine. In March 2021? I receive a offer email. For 50g ...
Can't change credit card information
Ive contacted Fido by phone 3 times amd spoke to 3 different respresentatives eacj time and they still can't or won't let me change my credit card information. So every month I have to use vouchers. Why does Fido treat pre-paid customers so poorly. I...
Data top up
I added one data top up last month after I used all of my 6GB and sent the CANCEL message today. Also, my new bill cycle started today and it shows that I have 7GB remaining. Just wondering if I am being charged for this again ?
Resolved! how i can get my older bill history from 2016 to 2018
Hi, I would like my calling history from 09/2016 to 06/2017.How i can get this?It's for judicial reasons.Thank you. Gerry.
Resolved! Waiting for phone after upgrade
Hello, I’m concerned about my new phone. I had upgraded my phone to a white iPhone 11 2020 and data plan on March 27. The data plan came through fine, but my new phone didn’t came cause I had received a email saying that it will take for 4 weeks or...
