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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24111 Views
  • 0 replies
  • 8 likes

No email confirmation about plan or device upgrade

It's been 48 hours since I got the verification call. But still i did not get any e-mail confirmation regarding the plan or or the device upgrade. If I'm not getting any information or acknowledge e-mail from fido in 24 I have no choice but have stay...

Thomas1987 by I'm a participant level 3
  • 1654 Views
  • 3 replies
  • 0 likes

Upgrades

Hi , i am a client with fido since 2004 with 4 lines and i want to upgrade but im not happy with the offers fido is offering me i feel really unwanted and not valued for my loyalty 

Nadia221 by I'm a participant level 1
  • 1057 Views
  • 1 replies
  • 0 likes

Am at a Loss Waiting for Resolution

Negotiated  "new" iphone 11 256 red, which arrived damaged April 23, called in and arranged exchange, foundout later they did not have this model for sale but could get it through Apple as a replacement device. Emphatically expressed "new in sealed b...

Garcell by I'm a participant level 2
  • 1652 Views
  • 3 replies
  • 0 likes