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Not receiving an OTP from bank from Philippines

I'm a participant level 1
I'm a participant level 1

Hi Fido, 


I've been having issues with my OTP from my bank. I called the bank provider based in the Philippines and they said my international number was registered to recieved the OTP. Now, this is causing me problems every time I have to purchase online, I cannot validate because I am never receiving the OTP. 


Could you please me on this matter? 





Former Moderator
Former Moderator

Hey @raylynnet!


Do you know if this code comes from a shortcode number (i.e 1234) or from a full-length phone number?


If it comes from a shortcode, only certain shortcodes are approved for use in Canada. You can view the full list here.


If it's on the list or if it's from an actual phone number and you aren't receiving it then please contact us so that a specialist can look into this for you.