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Billing problems

Lx11
I'm a Participant Level 1
I'm a Participant Level 1

I have had problems with my bill since ordering a second phone for my wife five months ago. Each month I call a Fido "help" line and spent an hour or more going through the bill. During the last three calls, the agent recognized the problem and promised to sent the correction to the "back office" to have it fixed. It never is, despite the assurances from the various agents. It's maddening. I want to warn other Fido customers

3 REPLIES 3

FidoClaudia
Moderator
Moderator

Hey @Lx11

 

Welcome to our Community!

 

I'm sad to learn that this hasn't been fixed yet as it's not the experience we want to provide to our customers!

 

I'll send you a PM so we can take a closer look at the bill, talk soon! 



khouya
I'm Experienced Level 2
I'm Experienced Level 2

Smiley

khouya
I'm Experienced Level 2
I'm Experienced Level 2

HI! Smiley

Have a nice day Smiley