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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23684 Views
  • 0 replies
  • 8 likes

What is the "Welcome Gift"?

I just signed with with a new Fido number and I received an email from "Fido@e.fido.ca" titled: "Welcome! Here’s some important info about your account and your welcome gift." Below in the email it also says this:"Get the app to get all of this: [......

zbruce by I'm a participant level 1
  • 1807 Views
  • 2 replies
  • 0 likes

Resolved! Negative balance on my last invoice

Hello,   I have a negatif balance on my last bill with you. So far I didn't receive a transfer and it seems you don't do this automatically.  So, what do I do in order to receive the amount you owe me?    thanks Peter

Meltev by I'm a participant level 2
  • 853 Views
  • 2 replies
  • 0 likes

Resolved! Voice mail problems

I recently got a new alcotel 3 flip top phone.  when I press and hold the #1  it prompts me to enter my cell phone number which I did.  Then it says sorry that number is not valid.  Does this mean I don't have voice mail on my plan?

LauraMugs10 by I'm a participant level 1
  • 998 Views
  • 1 replies
  • 0 likes

Resolved! Prepaid service has a loophole

Hi All, Fido prepaid service has a loophole that causes refilled money wipes off from the account for no reason.I have been in Fido prepaid service for an entire year, I found the problem occurred since I sign into the service. My refilled money is a...

JenLi by I'm a participant level 3
  • 747 Views
  • 1 replies
  • 0 likes