General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Office of The President

I am left no choice but to post on this board.  This is the seond time I have had an issue with Fido when ordering a new device.  I just did a recent device upgrade and have had to do numerous device exchanges due to internal errors (wrong colour, de...

Roma0031 by I'm a participant level 2
  • 1331 Views
  • 2 replies
  • 1 likes

Horrible and Inconsistent Customer Service.

Throughout my 15+ years with Fido, I have went through many ups and downs with this company. It has come to the point where I am seriously thinking of switching phone companies because of the lack of respect and courtesy towards long-term and loyal F...

MN25 by I'm a participant level 2
  • 1381 Views
  • 3 replies
  • 0 likes

Automatic Payments

Hello, I put on the automatic payments in my Fido account. I set it through my banking account insted my credit card. Is it the same? I mean, I read in some forums that making a payment through tha banking account can take until 5 business day to imp...

Seba76 by I'm a participant level 1
  • 987 Views
  • 1 replies
  • 0 likes