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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23677 Views
  • 0 replies
  • 8 likes

Resolved! Prepaid service has a loophole

Hi All, Fido prepaid service has a loophole that causes refilled money wipes off from the account for no reason.I have been in Fido prepaid service for an entire year, I found the problem occurred since I sign into the service. My refilled money is a...

JenLi by I'm a participant level 3
  • 744 Views
  • 1 replies
  • 0 likes

Winback

I was told the winback department was going to call me back within 24-48 hours --no. One called -is there a way someone can call me 

Vr1969 by I'm a participant level 1
  • 611 Views
  • 1 replies
  • 0 likes

Incorrect long distance calls

Good afternoon,We noticed two incorrect long distance charges on our transactions.First, we didn't call that long distance number as it's our prepaid phone that we use only to call locally.Secondly, it's that the two charges occured AFTER our prepaid...

Resolved! why can't I get my free burger from Harvey

Hi, I have tried more than ten times to get my free burger with the coupon code in Fido extra through Harvey's app on my phone and each time Harvey says the code is not valid. Why does Fido give me an invalid code? What should I do to get a valid cod...

jb1212 by I'm a participant level 1
  • 1561 Views
  • 2 replies
  • 0 likes