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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

APP

The My Account app says that it is not installed. And yet the icon is on my phone. I can see it says it's installed on Google play store. I even tried to Uninstall and then it just says to update it. No option to reinstall. My phone is a Galaxy A715w...

jphussey by I'm a participant level 1
  • 936 Views
  • 1 replies
  • 0 likes

link mobile account to fido.ca internet account

I called customer service to have them help me link the home internet account and mobile account, I already login with an email address but can only see the internet account. Customer service told me I have to use a different email address to registe...

CLOE4 by I'm a participant level 1
  • 758 Views
  • 1 replies
  • 0 likes

Bad phone call reception with a specific friend

Hi all! I'm trying to figure out what's that recurring problem. When I talk with a precise friend on my iPhone (she's with Videotron, I don't know if it's related), suddenly I almost don't hear her anymore, like if she was 2 meters away from the phon...

Henri9009 by I'm a participant level 2
  • 1053 Views
  • 2 replies
  • 0 likes

paying my bill

So my bank acount is frozen, My creditcards are in use. I don't want to be charged interest or additional transaction charges on top of my bill. where can I go to pay cash. Canadian issued Gouvenrment currancy? I shouldn't have to use a third party a...