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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Call Transfer/Forwarding charges
I have been on a Fido plan for at least 5 years and I have been using the **21*123456789# to forward calls when I am home. ##21# to cancel it. NEVER incurred a charge in the past as that was supposed to conserve your monthly call time of say 500 mi...
Got a bill for 780 for 1000 mins.. This is absurd.
I have been with Fido for almost 2 Years now and I paid regular bills I got a bill today for 780 dollars. I spoke to support multiple times on this and they always said 1000 mins will not expire.. But now they said its mentioned in bill .. Anyway i...
High bill and no alert on plan change
Hi,Today, I recieved bill of almost $300 for monthly plan $45. After calling cutomer care, I learnt that I had a addon which was expired. I accept my mistake that I should have been aware of my addon and taken appropriate action on time.Though I am n...
Bill Dispute
Hi, I got charged a US Roaming fee when I was in Point Peleee National Park. Is there a way to dispute this charge? Thanks
No Answer from Credit Operation Department/ Fraud Department
To Whom May Concern, I am a loyal customer who has been with Fido for almost 10 years, never been late for payment. However, I am really disappointment with your credit operation team on dealing with my current challenges. Recently, I tried to a...
