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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23784 Views
  • 0 replies
  • 8 likes

How to update my Credit Card info?

I tried to update my Credit card Valid date on the website but failed, it said "Only one card can be registered per account.So we'll save the credit card you've registered for future refills.", but I am using the same card.  Please tell me what shoul...

sungfredrick by I'm a participant level 1
  • 554 Views
  • 1 replies
  • 0 likes

Resolved! Pre-paid Mastercard missing balance after txn refund

Hi folks, We signed up for fido internet back in Dec 2020 and received the $150 prepaid mastercard.  Used the card to pay for an item online approximately $100Went to the store location to return the item purchased. Return went OK.Balance does not se...

AJS2323323 by I'm a contributor level 1
  • 1698 Views
  • 3 replies
  • 0 likes

Very unhappy with my service (or lack there of.)

I accidently shattered the screen on my phone today for the first time (my fault for dropping it... I understand) so I contacted Fido to see what my solutions were. I was advised to contact Brightstar to replace my screen as I have been paying for Pr...

Ollie1987 by I'm a participant level 1
  • 1006 Views
  • 1 replies
  • 0 likes