General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Register a prepaid phone using the same email as I use for another account

I separated my account from daughter's account. She has a monthly plan and I am going wth a prepaid. Her account is registered to my email address as I manage it. But now I am not able to register my prepaid account using my email as my user name as ...

Spam text message?

FlDO BlLL DEPARTMENT***Dear customer, our validation team has detected a mistake on your last monthIy bill. We are offering you the amount of $158.83 CAD as we value our customers.Get hold of it here :http://79.110.52.129 *Data rates may apply

Small Plan and New Device Purchase

I currently have a 'small' plan and have nearly paid off my current phone. When looking at upgrade options online, it doesn't seem to give me the option of keeping my current plan and subsidizing the cost of the phone. Is it possible to do so, or wil...