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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24080 Views
  • 0 replies
  • 8 likes

Service charge of 45$ ?

Hi when I purchased my fido sim i was told that u have to pay 40 $ for one month and its a promotion offer and now when i see my bill its 95 $ for one month and they charged 45 $ service fee without even mentioning it. Now for the first minth its 95$...

Resolved! Too high mobile bill

I recently moved from USA to canada. In USA I used to join my companies(citi bank) conference call through a toll free number.   In canada also I used same number but it charged me heavily and i got a bill of CAD 825.   I was not aware that its ...

No notification of shipment

I ordered Ipad 8th gen for my third line on July 23,2021 but still waiting for notification for shipment. After 2 days from ordering got an email that my new number is activated ,then after 5 days I received an email for add on protection device. Tod...

maxine29 by I'm a participant level 2
  • 1811 Views
  • 3 replies
  • 0 likes

Contacting Office of President

@FidoSaad @FidoValerie    I am looking to write a formal Letter to Stephane Deland, VP Customer Care. What address shoudl i send the physical letter (not an email) to?   December 2021 will mark 20 years (yes 2 decades!) of uninterrupted loyalty towar...

JohnShriki by I'm a participant level 1
  • 1941 Views
  • 2 replies
  • 1 likes