General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24150 Views
  • 0 replies
  • 8 likes

Complaint regarding bill

Hi  Iam writing this in regards to complain about FiDOscenario we baught two Fido plans one with 45 dollars a month and second 70 dollars with phone  two years ago when we bought this they never explained us that this contract is for two years and af...

chans007 by I'm a participant level 3
  • 1381 Views
  • 1 replies
  • 0 likes

No notification for international roaming

very unhappy with FIDO charging me 300 CAD for international roaming for using data without even sending a daily notification. I am done with FIDO, could you pls let me know how to port to freedom?

adarshnairm by I'm a participant level 2
  • 1191 Views
  • 3 replies
  • 0 likes

Resolved! Doesn't like to be touched

Hello I was wondering about how I go about getting my phone warranty my screen is cracked and the assistive touch does not work. 

Jannabeam by I'm a participant level 1
  • 939 Views
  • 1 replies
  • 0 likes

Resolved! Fido support for "Dynamic Spectrum Sharing" (DSS)?

Does anybody know if the Fido LTE network supports phones capable of "Dynamic Spectrum Sharing" (DSS)? Example iPhone 12 or Samsung Galaxy S20. I have read that DSS on LTE has speeds that resemble 5G. Nice to know since Fido doesn't have 5G service a...

tommycat by I'm a participant level 1
  • 1316 Views
  • 1 replies
  • 0 likes