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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23664 Views
  • 0 replies
  • 8 likes

High bill caused by employee error

I've HAD IT with Fido as a phone company. I'm a 20 year old who could have been with this company for the next 70 years had they not royally screwed me over, hung up in my ear, gave me the run around and clearly don't have a **** about their customer...

On line phone promotion?

Fido had an on line promotion for a $200.00 credit on phones.  I tried accessing the website for approximately 8 hours.  I called customer service twice and also spoke with 3 on-line chat adgents.  Every rep said they couldn't offer the promotion, it...

Sanca by I'm a participant level 1
  • 1883 Views
  • 3 replies
  • 0 likes

Exclusive in app offer

and find a way I have been offered an extra 5 GB for being a loyal customer when I tap through the app and on to the website there is no sign of this exclusive offers. This is quite frustrating. Can you either remove this offer or allow me to take it...

Esiotrot by I'm a participant level 3
  • 1691 Views
  • 6 replies
  • 0 likes

FIDO let go 20 years customer and 4 phone line

As a 20 years FIDO customer try to reach out for new phone and really disappointed with the 611 customer support , they said they just let go a 15 years old customer so we are not Valued to FIDO....Anyway Does Fido offer retention plans to offer long...

Ballchai1 by I'm a participant level 1
  • 1268 Views
  • 3 replies
  • 0 likes