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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Other charges and credits - Extra Bill
I am a Fido customer since 2019 and have never changed my package plan ever since. I usually pay approximately CAD 40 every month. Today my bill had CAD15 extra on my bill under Other charges and credits amounting to approximately CAD 55! I have not...
Resolved! Changing Fido accounts with the same sim card?
I am nearing the end of my 2 year contract and I want to change my plan to a BYOP plan. I am currently under one of my parent's accounts (as an added line) and I want to open up my own account (to become the primary holder of the account, not tied to...
Resolved! Lost 10% Discount After Upgrading 3rd Line
I am the owner of the 3rd phone in my family's 3-phone plan. I have always had a 10% discount on my plan by being the additional line. I was not given any warning/notice of getting stripped of that discount until after I authorized the upgrade and re...
Fido account settings
Hi, I was a Fido then I switched to a different provider but came back to Fido with the same mobile number. How do I get my email id mapped to the new account?
1000 minutes long distance calling option
I was promised 1000 minutes of free long distance calling when I switched to FIDO from CHatr but when I received bill I see I was charged 110 dollars for the service which was supposed to be free. I have attached text message from the FIDO rep I spok...
