Unable to Add a New Line

Unable to Add a New Line

Unable to Add a New Line

SOLVED
VelvetThunder
I'm a Participant Level 1

Unable to Add a New Line

Hi,

 

I have an existing home internet plan with Fido and I'm trying to add a new mobile phone plan onto the account. Everytime I click on "Add New Line" in the account page I get the following prompted on my screen:

 

VelvetThunder_0-1632187192101.png

 

"System error

Something went wrong on our end. Please try again or check back later. If you continue seeing this message, use feedback button to report this issue and complete your order using a different system."

 

This has been an issue for months now with no resolution. I'm not sure if anyone is able to assist in this matter. Appears to be a poor webdesign where you're forced to call customer support when this could easily be a DYI task.

Accepted Solution

Re: Unable to Add a New Line

Solved by MVP MVP

Hello @VelvetThunder,

 

The internet account and mobile accounts are different, you will need to do a new registration for mobile. Logout from your internet account then start the activation process as a new customer and it should work, if you are still having issues contact customer service and let them know and they will be able to assist you.

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1 REPLY 1
KAPABLE-K
MVP

Hello @VelvetThunder,

 

The internet account and mobile accounts are different, you will need to do a new registration for mobile. Logout from your internet account then start the activation process as a new customer and it should work, if you are still having issues contact customer service and let them know and they will be able to assist you.