General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

How to stop PAPER bill

Hey there,  I am for some reason receiving my fido bills in the mail. My preference is set to online bills, but I am still receiving the mail!!! How do I stop this? Thanks

Amanaulakh1 by I'm a participant level 1
  • 1341 Views
  • 4 replies
  • 0 likes

Requesting a PM for support

Hi there, I switched to online billing a number of months ago, and continue to receive paper bills which I do not want. The advice on another thread was to request a PM for support, not totally sure what that means, but I am trying it out!

rachelkoi by I'm a participant level 2
  • 538 Views
  • 1 replies
  • 0 likes

Placing 2 bills on 1 line

Hi...ive been with fido for about 3 yrs and its the absolute worst...sadly i stay but the worst customer service, worst fraud handling, now they gave me a new plan i took it can you believe this company was charging me for 2 plans on 1 phone ?????the...

Cypher8 by I'm a participant level 1
  • 704 Views
  • 1 replies
  • 0 likes

Complaint about fido service

Almost one month abroad for family issues and my fido number still not working I reached the support team and file a complaint on May 3rd nothing till today, I tried to call which cost me alot of money since I'm not able to use the wifi calling... th...

ALARAJ by I'm a participant level 2
  • 1304 Views
  • 3 replies
  • 0 likes