General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24111 Views
  • 0 replies
  • 8 likes

Resolved! Set up fee

Hi there, Just wanted to double confirm that my recent set up fee(plan and device renewal) on the bill will be credited to my account on the next bill.Thanks,

nasimsakha by I'm a participant level 1
  • 1152 Views
  • 1 replies
  • 0 likes

Clarification on Fido roaming

All the threads I've found seem to be rather old and out dated. I was hoping to get some clarificiatons on how Fido Roam works today: When you start using a roaming day, does it last 24h or actually end at 11:59 Eastern time as specified in the FAQ? ...

DrZ by I'm a participant level 2
  • 3111 Views
  • 5 replies
  • 0 likes

Removing a Family Member from Family Plan

Hello,I have a family plan and in February 2022, their phone plan will end and they're moving to a different provider. They are using a phone I had to provide (I signed, my credit, etc.) with their own number.I have searched and not found an answer h...

SJWolfe by I'm a participant level 3
  • 4915 Views
  • 6 replies
  • 0 likes