General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23682 Views
  • 0 replies
  • 8 likes

Small Plan and New Device Purchase

I currently have a 'small' plan and have nearly paid off my current phone. When looking at upgrade options online, it doesn't seem to give me the option of keeping my current plan and subsidizing the cost of the phone. Is it possible to do so, or wil...

topched by I'm a participant level 3
  • 787 Views
  • 1 replies
  • 0 likes

Bad offer

I wish you never called me a made an irresponsible offer to interrupt my cummonication system and my life. very useless company and personal 

Ahmad11 by I'm a participant level 1
  • 641 Views
  • 1 replies
  • 0 likes

April 19 no wireless service- no credit to my may bill

I got message said will not charge for the day April 19 without wireless service, however I just  received new bill today for April 25-may 24, I didn't see any credit applied to my account. it is very small amount for 1 day but should honor what Fido...

Irenechli by I'm a participant level 3
  • 1364 Views
  • 4 replies
  • 0 likes

Refer a friend credit was never received

Hi Fidoi referred my friend and I was promise $50 as a credit. This was back in November 2020 and I still have not received my credit. Each time I inquire the customer service says they are investigating. However, last week I got and email saying tha...

salma by I'm a participant level 2
  • 1367 Views
  • 3 replies
  • 0 likes