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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23980 Views
  • 0 replies
  • 8 likes

missing monthly bill

In my account profile, I am not able to find my past bill from February to June 2021.It seems to be not available ever since i switched to pre-authorized payment.when i contacted customer service, they say that my bills have been paper billing that i...

syo57341 by I'm a participant level 3
  • 2149 Views
  • 6 replies
  • 0 likes

Resolved! Reactivate cancelled account

My Fido account was cancelled automatically in April due to late payment since I'm currently outside Canada and didn't notice about the notification. I'm sorry about that and just payed all bills I owed. I wonder if it is possible to reactivate the a...

Eric730 by I'm a participant level 1
  • 3961 Views
  • 2 replies
  • 0 likes

Can I get a refund for my negative bill?

Hello, can someone please help me here, I have left Canada permanently and have been sent a bill for minus $21, since I left in the middle of a billing cycle. Can I get this money refunded? Thanks. 

pravski by I'm a participant level 1
  • 779 Views
  • 1 replies
  • 0 likes

Error 2 message

HelloI've been getting an error 2 message on and off all day today with text messages. Then phone also doesn't accept or make calls either. 

Careneig by I'm a participant level 1
  • 2184 Views
  • 2 replies
  • 0 likes