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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23772 Views
  • 0 replies
  • 8 likes

Negative customer support experience

This is feedback on a recent experience I had using Fido's customer support chat. I connected with an agent via online chat in order to port a phone number over to Fido. I gave the agent clear information about the other phone number, the other accou...

PaulR by I'm a contributor level 1
  • 786 Views
  • 1 replies
  • 0 likes

Time is over with Fido

I think it is time now to be done with Fido. Finishing my contract soon. New plans too expensive. Trying to reach winback team. Everytime a message drop your number, will call you back within 24 hours. But no call yet.

bhasan1 by I'm a participant level 1
  • 715 Views
  • 1 replies
  • 0 likes

Customer support complaint

Hello, I would like to complaint about one your employee. Your employee was very rude, arrogant and condescending towards your clients. If we decide to leave Fido, it will definitely because of employees such as her.   Today, I realized that I have b...

zorobabel by I'm a participant level 3
  • 2276 Views
  • 7 replies
  • 0 likes

Resolved! Changed plan without my knowledge or permission

I am a fido customer and a ex employee.Fido provided me a plan where i received a free tablet similar plan is offered to multiple customers too. So even though my account was employee account this plan did not had employee discount byt had a plan tha...

Jssabarwal by I'm a participant level 1
  • 1074 Views
  • 2 replies
  • 0 likes