OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.   Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Incorrect SIM
I've just received a FIDO SIM card and I've tried to update my SIM card via "Update My SIM" in my account.As i'm coming from another mobile phone service provider, I think that's why i'm receiving an Incorrect SIM error when I try to update my SIM.Ca...
Resolved! Fido Roam
Dear Fido Community,Please take me off your notifications. When recently traveling I received the Fido Roam text message. I then followed all the community suggestions .. no phone calls, no texts. I closed all apps. I put my phone on airplane mode. I...
Resolved! mystery text messages: "to download, press get"
My feature phone keeps receiving text messages from 473-5. There is never a subject line. All they say is "To download, press Get". Out of nowhere, I started receiving one to four or five of these every single day. As you can imagine, this is ann...
Resolved! Device protection
How do I know if I have device protection
Bill dispute for suspended account
I'm back to China now, and my phone keeps billing, I did not use it after suspending, now my account has $119.18, I want to dispute it.Could you please help me?
