General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Can't Login Using My Phone Number

I've been logging into MyAccount through using my phone number as my Username, for years now. Suddenly today, it rejected my login indicating I can no longer access MyAccount with my phone number. To manage my services I must now register a n...

Kekszemu1 by I'm a Participant Level 2
  • 1 replies

Resolved! Prepaid voucher expiry date

I'm using prepaid voucher to refill my mobile phone once a year (100.00 for 365 days voucher). During this time stores are closed in my area. (not allow to open until December 21). I like to know is there an expiry date on the voucher itself? That me...

ngcheck by I'm a Contributor Level 1
  • 1 replies

Resolved! Downgrade my plan with bill credit

Hello, i am thinking to downgrade my plan since not that much data is needed when i stay home for most of the time apparently, the problem is i have a 2 yrs contract device and a $20-ish bill credit applied as promotion, so could anyone help me to cl...

fido2869 by I'm a Participant Level 2
  • 2 replies

Locked Fido Account

Hi,  Last week I recevied an email stated that my service had been requested cancellation and a change in my pin which I had done neither of them. Then I found out my fido online account was locked too. I contacted Fido customer service and the rep r...

stinkytofu by I'm a Participant Level 1
  • 3 replies

Resolved! Data blocking

I have a phone for my ex in my name that he uses. I am worried about his data usage. When he approaches his data limit for the month, am I able to call Fido and have them block the data to the phone?