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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can't find how to escalate an issue with the plans
I am very dissatisfied because the customer service representative has no added value as it just repeats what is written in the website. I have 4 mobile lines with my Fido account and I keep receiving offers for 30 GB for 60 $ but 1 of my line has al...
Combative and rude loyalty/retention agent
I don't normally post... I guess when your treated wrong, the right thing to do is to speak up. I tried to speak up to an agent that refused to listen to me.within 10 minutes of starting a conversation, it felt like talking to a wall. I would ask a ...
No call from winback
Hi I have a problem with my bill, they do not apply the discount deal i received and keep charging me full price. I have been contacting support several times and they always said they submitted a form to win back team so the winback team can call me...
NOT HONOURING PRICES ON YOUR WEBSITE
I have been on the phone with fido for almost 2 hours today... 2 different phone calls, because it will not let me add this talk and text plan to one of my lines. Eligible for this line for $20 so I don't understand. The man I am speaking to is telli...
Samsung S20 FE
I odered my phone on July 24th and was told it was backordered for 2-3 weeks. Its now over 3 weeks and I still have yet to hear anything except for a hardware backorder email. Do you guys not previed updates and when can I expect the S20 FE?
