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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Can't Login Using My Phone Number

I've been logging into MyAccount through fido.ca using my phone number as my Username, for years now. Suddenly today, it rejected my login indicating I can no longer access MyAccount with my phone number. To manage my services I must now register a n...

Kekszemu1 by I'm a Participant Level 2
  • 1084 Views
  • 1 replies
  • 0 likes

Resolved! Prepaid voucher expiry date

I'm using prepaid voucher to refill my mobile phone once a year (100.00 for 365 days voucher). During this time stores are closed in my area. (not allow to open until December 21). I like to know is there an expiry date on the voucher itself? That me...

ngcheck by I'm a Contributor Level 1
  • 902 Views
  • 1 replies
  • 0 likes

Resolved! Downgrade my plan with bill credit

Hello, i am thinking to downgrade my plan since not that much data is needed when i stay home for most of the time apparently, the problem is i have a 2 yrs contract device and a $20-ish bill credit applied as promotion, so could anyone help me to cl...

fido2869 by I'm a Participant Level 2
  • 811 Views
  • 2 replies
  • 0 likes

Locked Fido Account

Hi,  Last week I recevied an email stated that my service had been requested cancellation and a change in my pin which I had done neither of them. Then I found out my fido online account was locked too. I contacted Fido customer service and the rep r...

stinkytofu by I'm a Participant Level 1
  • 1353 Views
  • 3 replies
  • 0 likes

Resolved! Data blocking

I have a phone for my ex in my name that he uses. I am worried about his data usage. When he approaches his data limit for the month, am I able to call Fido and have them block the data to the phone?