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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Getting back the IPHONE Visual Voicemail Value Pack

On November 14th 2020 I changed my plan (both 2 lines) to Fido Payment Program 8+2GB ($60).I added the premium voicemail -To-TEXT value pack as a voicemail add-on instead of the IPHONE Visual Voicemail Value Pack.I was trying to change my plan using ...

7Core by I'm a Participant Level 1
  • 694 Views
  • 2 replies
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sim swap attack

Hello I realised that my service was not working so I called fido and they restablished my service.  In the meantime  they mentionned that there was a sim swap done on my account.  It was reversed, confirmed by security, but how do I get more info.  ...

paulm1 by I'm a Participant Level 1
  • 541 Views
  • 1 replies
  • 0 likes

Ipad air

Ordered a tablet last October 31 2020 but till now still waiting for tracking number. Any idea what went wrong?

Lost credit after switching to a plan

Hi I recently swtiched from Pay as you Go to a postpaid plan. However I had a balance of $20 before switching and this credit isn't showing up anywhere. Can I get a rep to help me figure out where it went on my account?

LiW by I'm a Participant Level 1
  • 391 Views
  • 1 replies
  • 0 likes